1. Scope

This Refund Policy applies to all paid services on this platform, including teleconsultations, second opinion reviews and board review document uploads.
 

2. Refund Eligibility

• Refunds are available only if the service has not been delivered (e.g., consultation not completed, second opinion not issued, board review not shared as per time mentioned).

• Requests must be submitted within 3 days of payment.

• Once a consultation is completed or a report is issued, the payment is considered final and non-refundable.

3. How to Request a Refund

To request a refund, please contact us at kanthealthcare@gmail.com with your booking/reference ID and a brief reason for the request.

Include the payment transaction ID. Our team will review your request and get back to you within 3 business days.

4. Refund Process & Timeline

If approved, refunds are processed via the same payment method used for the original transaction. It may take 3-10 business days for the refunded amount to reflect in your bank account depending on your bank or card issuer.

5. Exceptions

• We do not refund due to change of mind once the service has commenced.